Shipping and Delivery

Last updated: April 2026

At Love Your Petz, we work hard to get your order to you as quickly and safely as possible. Here’s everything you need to know about our shipping and delivery process.

Where We Deliver

We currently deliver to addresses within the United Kingdom. We are working on expanding our delivery options — stay tuned for updates!

Processing Time

Orders are typically processed within 1–2 business days of being placed. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Options & Timescales

Delivery Method	Estimated Delivery Time
Standard Delivery	3–5 business days
Express Delivery	1–2 business days

Please note that delivery times are estimates and may vary during busy periods, public holidays, or due to circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and chosen delivery method. We may offer free standard delivery on orders over a certain value — any applicable promotions will be displayed at checkout.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email. Where available, this will include a tracking number so you can follow your parcel’s journey.

Missed Deliveries

If you’re not available at the time of delivery, the courier will typically leave a card with instructions on how to rearrange delivery or collect your parcel from a local depot.

Lost or Delayed Parcels

If your order hasn’t arrived within the expected timeframe, please contact us and we’ll investigate with the courier on your behalf. Please allow up to 10 business days before reporting a parcel as lost.

Damaged in Transit

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund as appropriate.

Contact Us

If you have any questions about your delivery, please don’t hesitate to get in touch. We’re always happy to help! 🐾