Privacy Policy
Last updated: April 2026
At Love Your Petz, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
1. Information We Collect
When you visit our store or place an order, we may collect the following information:
- Name, email address, and contact details
- Billing and shipping address
- Payment information (processed securely via our payment provider)
- Order history and preferences
- Device and browsing information (via cookies)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Communicate with you about your orders and enquiries
- Send marketing communications (only with your consent)
- Improve our website and customer experience
- Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your information with trusted service providers (such as payment processors and delivery partners) solely to fulfil your order. These parties are obligated to keep your information confidential.
4. Cookies
Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict how we process your data
- Withdraw consent for marketing at any time
To exercise any of these rights, please contact us.
7. Security
We take reasonable measures to protect your personal information from unauthorised access, disclosure, or misuse. All payment transactions are encrypted using SSL technology.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us.